Terms & Conditions

Valid from

1. Seller

These terms apply to every purchase made through the website polalens.com (the “shop”) between the seller (“we”) and the buyer (“you”).

2. Ordering and contract

1. The products shown in the shop are an invitation to order. You place an order by adding products to your cart and completing the checkout. Before you pay you can review and correct your order and your details.
2. Checkout and payment run on our order system provided by Shopify. After you place your order we send a confirmation to your email. The contract is concluded when we confirm your order.
3. The contract is made in English. We keep a record of the order and send you the details by email.

3. Prices and payment

1. Prices are shown in US dollars, euros or Czech crowns, according to the currency you select or the one offered for your country. The final price, including shipping, is shown at checkout before you pay.
2. Payment is made online at checkout by the methods offered there (for example payment card, Apple Pay or Google Pay). Payments are processed by the payment providers integrated in Shopify checkout; we do not see or store your card details.

4. Delivery

1. We dispatch orders within 24 hours on business days. The delivery time and the shipping cost depend on the destination country and the carrier and are shown at checkout.
2. Where the shop offers free shipping above a certain order value, the shipping cost is zero once your order reaches that value.
3. Please check the parcel when you receive it. If it is damaged, let us know without delay at .

5. Withdrawing from the contract (consumers)

1. If you are a consumer, you have the right to withdraw from the contract within 14 days without giving a reason. The period starts on the day you (or a person you name) receive the goods. If the order contains several products delivered separately, it starts when the last one arrives.
2. To withdraw, send us a clear statement by email to (you may use the form below). It is enough to send it before the period ends.
3. Return the goods to us within 14 days of the withdrawal. The direct cost of returning the goods is borne by you. We recommend sending the parcel with tracking.
4. We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal, using the same payment method. We may wait with the refund until we receive the goods or you prove you have sent them back.
5. You are liable only for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
6. Longer return period. In addition to your statutory right, we accept the return of unused goods in their original condition within days of delivery and refund the purchase price. This does not limit your statutory rights.

6. Defective goods and complaints

1. We are liable to you for defects that the goods have on receipt and for defects that appear within the legal warranty period of 24 months from receipt (consumers). The rights arising from defective performance are governed by the Czech Civil Code.
2. To make a complaint, write to and describe the defect, include your order number and, if possible, photos. We confirm receipt of the complaint and decide on it without undue delay, within 30 days at the latest, unless we agree on a longer period.
3. If the goods are defective you can ask for repair or replacement. If this is not possible or the defect is serious, you can ask for a reasonable price reduction or withdraw from the contract.
4. The warranty does not cover damage caused by misuse, accidents, unprofessional handling or normal wear.

7. Customer reviews

1. You can send us a review of a product through the website. We check reviews before they are published and may refuse or remove reviews that are unlawful, abusive or unrelated to the product.
2. The label “Verified purchase” means the reviewer is a customer who bought a PolaLens filter from us. We do not pay for reviews or publish only positive ones.
3. By sending a review you allow us to publish it with the name you entered. Your email address is never shown.

8. Intellectual property

The texts, photographs, logo, brand and design of the shop belong to us or to our licensors. You may not copy or use them commercially without our written consent.

9. Personal data

How we handle your personal data is described in our Privacy Policy.

10. Out-of-court dispute resolution

If we do not resolve a dispute with you, as a consumer you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Praha 2, www.coi.cz), which is the body for out-of-court settlement of consumer disputes. You can also contact us first at – we will try to find a solution.

11. Final provisions

1. The contract is governed by the law of the Czech Republic. If you are a consumer living in another country, you also keep the mandatory consumer protection rules of your country.
2. We may change these terms. The terms valid at the time of your order apply to that order.